Privacy Policy

1. Contact and Roles

Pickstuff is operated by the Pickstuff team. You can contact us at mohamed@pickstuffapp.com.

For account, billing, website, and product usage data, Pickstuff generally acts as the data controller. For customer feedback, contacts, company records, and other workspace content that a customer uploads or collects through Pickstuff, Pickstuff generally acts as a processor on behalf of that customer, unless otherwise agreed.

2. Personal Data We Collect

Depending on how you use Pickstuff, we may collect:

• Account data such as name, email address, password hash, profile information, team membership, role, and authentication events.
• Workspace content such as ideas, feedback, comments, tags, roadmap items, release content, companies, contacts, ratings, votes, files, and integration data.
• Billing and plan data such as plan selection, subscription status, usage limits, invoice metadata, and payment processor identifiers.
• Usage and device data such as IP address, browser type, pages visited, timestamps, logs, diagnostic data, and feature usage.
• Communication data such as support messages, email preferences, feedback you send us, and responses to surveys or outreach.

3. How We Use Personal Data

We use personal data to:

• Provide, maintain, secure, and improve Pickstuff.
• Create and manage accounts, workspaces, permissions, subscriptions, and support requests.
• Process feedback, ideas, contacts, companies, roadmap data, and release communication on behalf of customers.
• Run AI-assisted features such as summaries, tagging, sentiment analysis, similar idea detection, drafting, and competitive intelligence.
• Send service messages, security notices, product updates, and billing communications.
• Analyze usage, troubleshoot issues, prevent abuse, and enforce our Terms.
• Comply with legal obligations and protect the rights, safety, and security of Pickstuff, users, and third parties.

4. Legal Bases

Where EU or UK data protection law applies, we rely on legal bases such as performance of a contract, legitimate interests, consent, and compliance with legal obligations. Our legitimate interests include operating and improving Pickstuff, securing the service, preventing abuse, supporting customers, and communicating about relevant product updates.

5. AI and Integrations

Some features send selected workspace content to AI providers or connected integrations so they can perform the action you request. For example, an AI provider may process text to summarize feedback or identify similar ideas; an integration may receive data needed to create a Jira, Linear, Slack, HubSpot, Stripe, or ChartMogul workflow.

Customers are responsible for choosing which integrations to connect and for making sure they have the right notices and permissions for data sent through those integrations.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, maintain security, remember preferences, understand product usage, and improve the service. You can control cookies through your browser settings, but disabling certain cookies may prevent parts of Pickstuff from working correctly.

7. How We Share Personal Data

We may share personal data with:

• Service providers that help us host, secure, monitor, email, support, analyze, bill, and operate Pickstuff.
• AI providers and integration providers when a feature or customer configuration requires it.
• Workspace administrators and users according to their permissions.
• Authorities, courts, or other parties when required by law or necessary to protect rights, safety, and security.
• Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.

We do not sell personal data.

8. Retention

We retain personal data for as long as needed to provide Pickstuff, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. Customers can request deletion of workspace data, subject to backup, legal, security, and operational retention requirements.

9. Security

We use technical and organizational measures designed to protect personal data, including access controls, authentication, backups, monitoring, and secure infrastructure practices. No online service can guarantee absolute security, so you should also protect your credentials and configure workspace access carefully.

10. International Transfers

Pickstuff and its service providers may process personal data in countries other than where you live or where your organization is established. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

11. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also have the right to withdraw consent where processing is based on consent and to lodge a complaint with a data protection authority.

If your data is processed inside a customer's Pickstuff workspace, we may direct your request to that customer because they control the workspace content. To exercise rights, contact us at mohamed@pickstuffapp.com.

12. Children

Pickstuff is not intended for children and should not be used by anyone under 16. If you believe a child has provided personal data to Pickstuff, contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users. The updated policy will be posted on this page with a new "Last updated" date.